Return & Exchange Policy

NRooted Return and Exchange Policy

At NRooted, we want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, we’re here to help. Below are the details of our return and exchange policy.

Return Policy

Eligibility for Returns:
  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
  • Final sale items, gift cards, and items marked as non-returnable cannot be returned.
How to Initiate a Return:
  1. Contact Us: Email our support team at support@nrooted.com with your order number and the reason for the return.
  2. Receive Instructions: We will provide you with a return authorization and instructions on how to send your item back.
  3. Ship Your Return: Pack your item securely, including the original packaging if possible. You are responsible for the return shipping costs unless the item is defective or incorrect.

Exchange Policy

Exchanging Items:
  • If you would like to exchange an item for a different size or color, please follow the same steps as above to initiate a return. Once we receive your returned item, we will process your exchange for the new item.
  • If the item you want to exchange for is out of stock, we will notify you and issue a refund instead.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@nrooted.com. We will arrange for a replacement or refund at no additional cost to you.

Questions?

If you have any questions about our return and exchange policy, please don’t hesitate to reach out. We’re here to help you find the perfect fit and ensure your NRooted experience is a positive one!Thank you for being a part of the NRooted community. We appreciate your support and look forward to serving you!