FAQs

At NRooted Society, we prioritize quality, sustainability, and customer satisfaction. Below are some frequently asked questions to assist you in making the most of your shopping experience with us.

1. What shipping options do you offer?

We offer multiple shipping options to suit your needs:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Express Shipping: Estimated delivery within 3-5 business days. (select items) Note: certain exclusive items may take longer due to quality testing and/or customs; this information will be noted in each product description.

You will receive tracking information once your order has shipped, so you can monitor its progress.

2. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping times and rates vary depending on the destination. International customers are responsible for any customs duties and taxes that may apply.

 

3. What is your return policy?

We want you to be fully satisfied with your purchase. If you're not, we accept returns and exchanges within 30 days of delivery:

• Return Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
• Refund Method: Refunds will be processed back to your original payment method within 7-10 business days after we receive your return.
• Exchange: We offer free exchanges for size or color. To start a return or exchange, visit our Returns Center for detailed instructions.

4. How can I find the right size?

We know finding the perfect fit is important. That’s why we provide a comprehensive Sizing Guide for each product:

• Use our size chart, which includes measurements in both inches and centimeters.
• Follow our fit recommendations (e.g., slim fit, relaxed fit).
• If you’re unsure, our customer service team is available to assist with sizing questions.

5. What materials are your clothes made of?

At nrooted.com, we pride ourselves on using high-quality, sustainable materials:

• Organic Cotton: Soft, breathable, and grown without harmful chemicals.
• Recycled Polyester: Made from post-consumer plastic waste, reducing the need for virgin polyester production.
• Linen: A natural, durable fiber that’s perfect for warm weather.

Each product page provides detailed information on the materials used in that item.

6. How do I care for my clothes?

Proper care extends the life of your clothing and reduces environmental impact. Here are some general guidelines:

• Machine wash cold to save energy and prevent fabric wear.
• Air dry whenever possible to reduce energy consumption and keep fabrics looking fresh.
• Use mild, eco-friendly detergents that are gentle on both your clothes and the planet.

For specific care instructions, please refer to the label on each item or the product description on our website.

7. How does nrooted.com ensure sustainable practices in production?

Sustainability is at the core of our brand. Our practices include:

• Eco-friendly materials: We prioritize using organic, recycled, and low-impact fabrics.
• Ethical manufacturing: We partner with factories that uphold fair labor practices and minimize environmental impact.
• Low-waste packaging: Our packaging is made from recycled materials and is fully recyclable.
• Carbon-neutral shipping: We offset the carbon footprint of shipping through reforestation projects and other initiatives.

8. How can I contact customer service?

We’re here to help! If you have any questions or need assistance, you can reach our customer service team through the following:

• Email: support@nrooted.com
• Live Chat: Available Monday through Friday from 9 AM to 6 PM (EST) via our website.